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Vacancy Announcement from Sunrise Bank Limited
Sunrise Bank Limited is a fast growing “A” Class Commercial Bank with diversification to various areas of functions and with rapid branch expansion target across the nation aims to increase the pace of quality growth. In this process t ...
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Vacancy notice from CDS and Clearing Limited, a wholly owned subsidiary company of Nepal Stock Exchange
CDS and Clearing Limited, a company established under the company act is a company promoted by Nepal Stock Exchange Limited (NEPSE) in 2010 to provide centralized depository, clearing and settlement services in Nepal. The main objective of the com ...
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Vacancy announcement from Civil Capital Market
Vacancy Announcement
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Chief Executive Officer (CEO)
Civil Capital Market Limited (CCML), Head Office, Civil Trade Center Sundhara, Kathmandu, requests for expression (EOI) for the position of Chief Executive Officer (CEO)
CCML, ... -
Vacancy Announcement from Global IME Bank
Bank Overview
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Global IME Bank Ltd. (GIBL) emerged after successful merger of Global Bank Ltd (an “A” class commercial bank), IME Financial Institution (a “C” class finance company) and Lord Buddha Finance Ltd. (a &ldqu ... -
Vacancy notice from Lumbini Bikas Bank Limited
Vacancy Announcement
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Lumbini Bikas Bank Limited, a leading national level development bank invites application from highly motivated, dynamic and result oriented Nepalese Citizen for the follow ...
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I’ve spent almost 10 years interviewing thousands of candidates and developed a blue print for NAILING your next interview, follow these steps and you will dramatically increase your chances.
1. Know the position you are applying for ...
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Use these tips to write an effective resume that meets the employer's needs and gets you an interview.
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- Type your name at the top in caps with large, bold type. Include your address, phone ...
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Ever wondered why a Brit applies with a CV and an American with a resume? And why does an Aussie apply with both? There are a few differences between the two types of application documents and this article will straighten out your queries as well ...
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Wouldn’t it be great to know what answers the hiring manager is looking for? We asked, and they delivered.
By- Isabel Thottam
Being a mind reader would come in handy during the interview and make the whole getting-a-job thing ...
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By Matthew Bowman
Global Business Executive
I have been talking to a lot of people over the past year about the way that customer service is taking on a new importance in most organizations. Of course most executives say that the ‘customer comes first’, but I believe that many companies are now looking to their customer facing team for ideas, leadership and competitive advantage.
Take a look at this recent blog featuring the CEO of Mercedes Benz USA, Steve Cannon, in which he suggests that the experience customers have when they interact with your company is now a part of the marketing process:
“Now with social media and the connected environment we live in, a good experience can lead to thousands of connections and a negative experience can lead to potentially more than that,” he explained. “When I started three years ago, Customer Experience was our No. 1 priority. We put a team together under a General Manager who reports to me and we empower them to take a more holistic look at Customer Experience and map the customer journey. This has to be the heart beat within our group.”
I believe that we have started on a journey that may go even further that just marketing looking to the customer service team for help.
Customer service is now seen as the heart of a business. It’s where your team interacts with customers every day. It’s where prospective customers ask questions, people who are about to be customers clear up last minute doubts, and existing customers get support.
Is it any surprise that marketing executives now see it as a strategically important part of what they do? But what about the sales team too? What about your R&D? What about your operations? All of these areas of your business could benefit from a more direct link to the people who really use your products.
Mercedes is one step ahead of the crowd in aligning their customer experience team with marketing, operations and sales. I think that the next few years will see customer service teams take on a key role in the strategy for companies in all industries.
Source- Linked In
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